Exchange and Return Policy

Exchange and Return Policy – Empodere Fitness Fashion

At Empodere, we want you to have the best shopping experience. Therefore, we strictly follow the Consumer Protection Code (CDC) and also the policies required by the platforms where we advertise, such as Google.

Exchange for Size, Color, or Model

  • We accept exchange requests within 7 calendar days after receiving the order.

  • The product must be:
    ✔️ Unused, without signs of washing, without odors, without stains, and without alterations (such as adjustments or damage).
    ✔️ With original tags, labels, and packaging.

The first exchange is free. After this benefit, any costs may be the customer's responsibility.

Return due to Regret (Right of Withdrawal)

  • You have up to 7 calendar days after receiving the order to request a return due to regret, as per Article 49 of the CDC.

  • The product must be in the same condition as received:
    ✔️ Unused, undamaged, with tags, and in its original packaging.

  • After the return and verification, the amount paid will be refunded using the same payment method within 7 calendar days.

Product with Manufacturing Defect

  • If your product has a manufacturing defect, you can request an exchange or return within 90 calendar days, as provided by the CDC.

  • The product will undergo technical analysis, and if the defect is confirmed, you can choose between:
    ✔️ Exchange for the same product (if available)
    ✔️ Exchange for store credit
    ✔️ Refund of the amount paid

Exchange or Return Process

  1. Send a request to:
    WhatsApp: (21) 97377-5608

  2. Provide:

  • Full name

  • Order number

  • Reason for exchange or return

  • If possible, send photos (in case of defect)

  1. Our team will respond within 2 business days with instructions.

Shipping Costs:

  • For the first exchange, shipping is on us.

  • In the case of a return due to regret, the return shipping cost is also on us, as provided by the CDC.

  • Additional exchanges may incur shipping costs, which will be communicated in advance.

Important Information:

  • Products sent for exchange or return that do not comply with the stated conditions (used, damaged, washed, missing tags) will be returned to the sender, without eligibility for a refund or new exchange.

  • We do not exchange products on promotion or clearance, except in cases of manufacturing defects.

Empodere values transparency, respect, and commitment to you. Always count on us!